Privacy Policy

Your privacy matters to us. This Privacy Policy explains how AVA (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or platform.

1. Who We Are

AVA operates the website join-ava.com and related services.

For data protection purposes, AVA is the “data controller” of your personal information.

If you have any questions, contact us at:
hello@join-ava.com

2. What Data We Collect

We only collect what we actually need to run the service.

This may include:

Name and email address

Account and subscription details

Usage data (such as watch or listen time)

Payment-related information (handled securely by third-party providers)

Communications you send us

We do not sell your data.

3. How We Use Your Data

We use your information to:

Provide and operate the AVA platform

Manage accounts, subscriptions, and payments

Distribute revenue fairly based on engagement

Communicate with you about updates or support

Improve the Service and user experience

Comply with legal obligations

We only process data where we have a lawful basis to do so.

4. Cookies & Analytics

We use cookies and similar technologies to:

Keep the site functioning properly

Understand how people use AVA

Improve performance and usability

You can manage or disable cookies through your browser settings.

5. Sharing Your Data

We may share data with trusted third parties who help us run AVA, such as:

Payment processors

Hosting and infrastructure providers

Analytics tools

All partners are required to handle data securely and lawfully.

We will never share your data for advertising resale purposes.

6. Data Retention

We only keep your data for as long as necessary:

To provide the Service

To meet legal or accounting requirements

To resolve disputes

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Object to or restrict processing

Request data portability

To exercise any of these rights, email us at hello@join-ava.com
.

8. Data Security

We take security seriously and use appropriate technical and organisational measures to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

AVA may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make significant changes, we’ll let you know.

Continued use of AVA means you accept the updated policy.

11. Contact Us

If you have any questions about privacy or data protection, contact:

Email: hello@join-ava.com

Website: join-ava.com